Shipping Policy
1. Shipping Costs & Free Shipping Eligibility
- United States:
- Free Standard Shipping on orders over $99 USD (shipped from US warehouse).
- Orders below $99 USD: Shipping fee calculated based on weight and destination (starting at $5.99).
- European Countries (Netherlands, Germany, Italy, Spain, etc.):
- Free Standard Shipping on orders over €150 EUR (shipped from EU partner warehouses).
- Orders below €150 EUR: Flat rate of €9.99 EUR.
2. Delivery Times
- US Orders:
- Standard Shipping: 3-5 business days (from Los Angeles warehouse).
- Express Shipping (DHL/UPS): 1-3 business days (+$12.99).
- European Orders:
- Standard Shipping: 5-7 business days (via EU logistics partners).
- Express Shipping (DHL): 2-4 business days (+€14.99).
3. Customs & Duties
- United States:
- Orders valued under $800 USD are generally duty-free (Section 321 exemption).
- GST/VAT is not applicable for US shipments.
- European Union:
- All orders include DDP (Delivered Duty Paid) – import VAT and duties are pre-paid by us.
- No additional fees upon delivery.
4. Order Processing
- Orders are processed within 1-3 business days (excluding weekends/holidays).
- During peak seasons (e.g., Black Friday), processing may extend to 5 business days.
- Multi-item orders may ship separately if stocked in different warehouses (China/US/EU).
5. Tracking & Support
- Tracking numbers are emailed once shipped.
- For delays or customs issues, contact us at [email protected].
6. Returns & Lost Packages
- See our Return Policy for details.
- Lost in transit? We reship or refund within 14 business days.